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This Service Agreement ("Agreement") is entered into between My Chitram ("Provider", "We", "Us") and the subscribing company or individual ("Client", "You") upon activation of any My Chitram subscription plan. By using our platform, you agree to be bound by this Agreement.
My Chitram is a SaaS-based AI-powered face recognition and photo management platform. Services include:
My Chitram offers the following subscription tiers:
| Plan | Pricing | Quota | Key Features |
|---|---|---|---|
| Basic | ₹1,499/mo (₹4,499/qtr, ₹17,999/yr) | 20,000 uploads, 1 team member | Face Recognition, Secure Event Access, Face Search |
| Standard | ₹2,499/mo (₹7,499/qtr, ₹29,999/yr) | 50,000 uploads, 3 team members | Basic features + Only Me & Group Search, Favorites, Expression Filter, Best Photos |
| Pro | ₹2,999/mo (₹8,999/qtr, ₹35,999/yr) | 75,000 uploads, 5 team members | Standard features + Bulk Download, Collage, Family Profiles, Design Studio, Watermark & Branding, Photo Request, Where Am I, Gallery Themes, VIP Access |
| Enterprise | ₹3,999/mo (₹11,999/qtr, ₹47,999/yr) | 100,000 uploads, 10 team members | Pro features + AI Enhancement, AI Reel Generator, Memory Reminder, Avatar, Cartoon, Marketing Auto Card |
All plans are billed monthly, quarterly, or annually. Plan upgrades take effect immediately. Downgrades take effect at the next billing cycle.
In addition to subscription plans, My Chitram offers one-time per-event billing. Event plans are purchased individually for a single event with no recurring charge. Applicable taxes will be added at checkout. Photo upload limits are cumulative — deleting photos does NOT restore the upload quota.
| Plan | Price (USD) | Price (INR) | Validity | Photos |
|---|---|---|---|---|
| Basic Event | $6 | ₹499 | 45 days | 1,000 |
| Standard Event | $12 | ₹999 | 60 days | 5,000 |
| Pro Event | $24 | ₹1,999 | 90 days | 15,000 |
| Enterprise Event | $59 | ₹4,999 | 180 days | 30,000 |
Event plan features by tier: Basic Event includes face recognition, secure event access, and face search. Pro and Enterprise Event plans additionally include watermark & branding, bulk download, gallery themes, and VIP Access.
We commit to maintaining 99.5% platform uptime measured monthly, excluding scheduled maintenance windows. Scheduled maintenance is communicated at least 48 hours in advance. Unplanned downtime exceeding 4 hours entitles affected clients to proportional service credits.
All intellectual property, including AI capabilities, proprietary face-matching technology, software code, UI designs, and documentation, remains the exclusive property of My Chitram. The Client retains full ownership of all photos and data uploaded to the platform.
We employ industry-standard security measures including encrypted connections (TLS/SSL), secure storage with strict access controls, and regular security audits. Facial data is processed using proprietary technology and stored in a secure, non-reversible format.
My Chitram shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount paid by the Client in the preceding 12 months.
Either party may terminate this Agreement with 30 days written notice. Upon termination, platform access is revoked and stored data retained for 30 days before permanent deletion. The Client may request data export prior to termination.
This Agreement shall be governed by and construed in accordance with applicable laws. Any disputes shall be resolved through binding arbitration.